After reading such mixed reviews, I decided to risk this spa for myself. I wish i hadn't. I went in for a facial and pedicure. I was left in the sitting area for about 20 minutes, yet no one came by to check in with me. This wouldn't bother me, but I was the ONLY client waiting to begin their appointment on a Saturday. I also had to wait for about 15 more minutes when I moved from the facial to the pedicure, only now there was one other client in the waiting area. I had two different pedicurists who just kept switching off on me bc they were running behind, and every time they did, I'd be left sitting with my feet in cold water. For the price (50 bucks!) I should have gotten a fabulous pedicure.One of the pedicurists did work to make me feel a little pampered.
The facial was meant to be an hour long but because the esthetician was running late it cut into my time. This wouldnt bother me so much though when booking the appt I asked for the latest possible time which tells me that I was the last client to be seen- I should have had the full sixty minutes.
When I asked to speak to a manager I was told there wasn't one at the time she would be in on Monday. What business on a Saturday does not have a manager looking after the place? I have not tried calling to speak to the manager about my experience but do plan on doing so for the front desk girl did tell me a manager has to approve a refund or credit. Even though this spa is just minutes from where I live, I won't be back to get services. The experience was not relaxing at all, making it a waste of my tightly-budgeted spa money.
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