I'm never doing business at Tile for Less again. I did three tiles projects within two months using them, spending about $1500 in tile and supplies. During my third project I went in to get some help picking out a grout color. I had them pick out the grout color the previous two times.
I said I wanted the grout to match the color of the tile and looked at several options. The gentleman there picked a color, I spent $110 on the grout and headed home to finish up the project. I mixed it up, started grouting and realized the color was way off. Even considering that it gets darker when it dries it was just so far off. No big deal, I scraped it out and took the bucket back to Tile for Less to get a different color.
I showed it to them and asked for a discount on buying another tub. I wasn't looking for anything free, just some help since their professional recommendation was way off. Heck, I would have been satisfied with $10 off. Both gentlemen at the counter were rude and they said it was my fault for buying the wrong color. I would understand if I had picked out the color but they seemed to have forgotten they picked out the color an hour earlier. I mentioned I wouldn't be doing business there again and that I would make sure everyone I know didn't either. They didn't care.
The customer is always right, unless you're at Tile for Less. Great prices? Sure. Good selection? Yep. But if anything goes wrong they will not help you out and certainly will not work with you for a resolution.
Stay away unless you plan for all your projects to go absolutely perfect.
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