I was referred to the Loredo Paint and Body Shop by the San Antonio BMW dealership to have some minor body work done. After waiting for the estimate writer (Bob) to finish with a phone call, he and I went to my car to survey the damage and get the VIN and whatever else off the car. Upon returning to the building, I picked up a magazine and stood at the counter while Bob began compiling the estimate. As the estimate was printing, Bob answered a phone call, stapled the estimate and placed it on the counter where I was standing. I continued standing at the counter for awhile, and at no time did he motion that he’d be with me in a moment or otherwise…I was basically left hanging. After standing in limbo for 1 -2 minutes, I picked up the estimate and headed towards the door. When I looked back, Bob simply waived; not a “hold on a minute so I can go over the estimate with you” or anything to that effect, he just waived.\r
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The truth is, it didn’t really matter what the estimate was, I wanted my car painted by a company that specialized in painting high end cars, so I was willing to pay whatever. Maybe Bob didn’t take me serious because I was dressed in sweats and tennis shoes; lessoned learned, looks can be deceiving. \r
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At the end of the day, you only get one opportunity to make a first impression, and my first impression of this business was a bad one. \r
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