Me and my mother leave to enjoy a night out at The Lenox Lounge. We seat ourselves. We order our drinks then our food. We place our orders at 8:30pm only to have the food arrive an hour later. When my mother declines her food, the waitress arrives with her plate ANYWAY. I quickly tell the waitress Excuse me, she said she didn't want the food anymore, is this meal on the house? She replies, As far as I know. Good. I respond. My mother begins to feel better and begins to start eating. Enter the manager, a middle aged woman with dredlocks and a cut-throat business ethic. She sits at our table and begins to make excuses for the poor service that she is in control of...she explains that her kitchen only has one cook, and that her cook was busy trying to meet the needs of her busy establishment. . She offers no apology and instead blames the long wait on her waitress for failing to put our order in on time. As for the music which we are charged a cover for...the band takes long breaks and we are left to watch the pianist mingle with the crowd while we look around at other guests who are just waiting for the the last set so they can get it all over with. Finally the bill comes and my mother is charged for food she no longer wanted, and an 18% gratuity charge is included for service that didn't warrant such a tip. So if your looking for a night out, and you happen to pass the Lenox Lounge keep walking. Your wallet and stomach will thank you later.
more