I had a GREAT experience today at Northgate Sewing and Vacuum. My husband bought me a high end re-furbished sewing machine for Christmas. But the accessory tray was missing. Even though it was sold "as is" and there are no returns or exchanges on used machines (only one month warranty), Northgate Sewing let us exchange it for another machine when it was finally determined that replacing accessory tray was not cost effective. I just think that was really nice. I mean the sewing machine worked and it was sold as is, so that's just too bad for us, right? Not the case with Northgate Sewing. What I especially like was that Naomi was honest in saying that the accessory tray was important and that I might have difficulty without it (which I suspected, but am not experienced enough with sewing to say for sure). It is so nice when you don't have to suggest a solution only hoping they will make an exception - but they freely offer out of kindness. Thank you Naomi and Northgage Sewing.
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