Our regular vet referred us to this hospital for an imaging test for our pet. The hospital vet insisted it was necessary to admit our pet for “monitoring,” and our pet declined rapidly from there. The hospital vets handling our case didn’t diagnose the correct condition quickly enough. Our pet was placed in the hospital’s ICU area, which is a highly stressful environment (too bright, too noisy, and too chaotic). The ICU at this particular hospital should not be a “holding area” for a sick animal whose medical condition will be greatly impacted by stress.
We had to have our pet euthanized after two highly stressful days of invasive procedures, contradictory treatment protocols, and one insensitive hospital vet who kept minimizing our pet’s stress level. Also, the hospital staff was not keeping our regular vet informed of daily medical decisions (our regular vet wasn’t notified again by the hospital until three days after our pet was euthanized). Additional invasive and expensive diagnostic tests were recommended, but it was very clear to us that our pet was distressed and suddenly dying. We believe that our pet suffered needlessly during his short stay at this hospital. It is probably very effective as a trauma center, but use extreme caution if your pet is being admitted for conditions other than trauma/emergency triage.
Pros: 24-hour availability; good for "trauma" cases
Cons: Sub-par diagnostic skills; expensive services
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