I chose Lucy's Cakes to do my wedding cake based on recommendations I had received. Our tasting was poorly organized, especially in comparison to other bakeries, so that was my first impression. I also found it peculiar that they didn't take a deposit at that time, but every place is different.
Well, I show up today to drop-off ribbon for my cake to find that the entire place has been closed. It has the name of someone in San Antonio to call. So, I guess they didn't feel it was necessary to call people who had their wedding cakes ordered through Lucy's. Had I not stopped to drop-off the ribbon it would have been about 2 weeks before the wedding until I found out they were closed.
It's unfortunate, because I feel that based on these reviews they took a really good bakery with a good reputation in Austin (& we love local businesses here) and ruined it with poor customer service and a lack of professionalism.
Pros: Good reputation for cakes, not service
Cons: Lack of professionalism
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