I decided to get back into riding a few years ago and picked Allanti an Franklin Road because it's close AND because I like locally owned businesses. Even though the cost may be a little higher, customer service is almost always better locally.... rather than buying from a major chain store. To me, customer service is king.
I've spent around $1750 - $2000 at Allanti in the last couple of years and never had a problem.... An occasional flat tire or brake adjustment was greeted with a friendly smile by Adam and others... You'd be fixed and out the door you went, satisfied.
I'm not sure when he came on the scene but there's a guy named, ""N,"" working the counter who just doesn't possess great people skills. It's not that he can't get the job done.... It's his personality.... Aggressive, rude and unrefined. Stopping by has become stressful as this guy is abrasive. Several times, he's been condescending. I tried to give him the benefit of the doubt but he proved me wrong the next time I stopped in for a purchase. I tried to figure out my part.... if I had done anything wrong. All I did was show up and to get an adjustment made on a bike part and make a purchase.
I even sensed the stress in the other employees.
NOTE TO OWNER: ""N"" is NOT a good choice for working the counter at the Franklin Road store. I won't be back until this guy goes away.
Pros: Most of the Staff Have Great People Skills
Cons: One of the Staff Has Poor People Skills
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