I've been a client of Amenity for 5 years and have had small issues with the receptionist area here and there. In July, I had a TERRIBLE experience and was treated horribly. I've complained via their online survey as well as written letter and received no response. I must say that the massage therapists and the other ladies performing services do a wonderful job - the issue is purely with their receptionists. Great spa as long as you never have any issue and don't mind a little rudeness at the front desk.
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