extra charges on credit card, had to contact card fraud dept
Wednesday, July 15, 2009
When confronted with extra charges on a lost credit card, the day and night managers (yes, I had to speak to both, one of them several times) were polite, but completely unhelpful. I had my original receipt for the correct amount, $30.40, with a $5 tip, ($35.40 total) and pointed out specifically they overcharged me a couple of bucks, $37.40. But what was really over the top is that they had also charged an additional $109.22 as separately!. The receipt had the server's ID (14), the date (7/11/09), the time(7:52pm), a batch # 774, and some reference # (079), and instead of searching their receipts, they claimed they needed me to come down to bring a bank statement with the charges. I don't have a printer to print my statement and I did not feel like I should have to hop in the car to help them fix their mistake. It was easier to just call the fraud department of my credit card company and let them sort it out. Sad.