Responding the previous review.
Wednesday, July 22, 2009
Sorry, I am using this space to respond the previous review.
This is Alex, I clearly remember this lovely Yorkiepoo, Honey. Honey was badly matted, legs, ears and tail. I called the owner and explained to her it was not fair for Honey to take such heavy dematting in a short time, and I told her she can pick her up to demat her at home and come back to get her groomed, or we have to cut off the mats. She agreed to cut off the mats. There were big mat at tail area. Tail is very sensitive area. We had no choice to cut it off. We did what the owner agreed, we did the best for Honey, and we had no choice to cut off the big mat.
I understand the owner. Everybody wants his/her dogs look the best all the time. For matted dogs, we only have limited choices. We did our best to communicate with the owner, and recommended all the choices she had. We did what she agreed to. Unfortunately she was not happy about the result.