I was just reading through this site and read the previous negative comment. I just had to comment on it as I know a gal whose mother lived at Highgate. Well first all you have to remember that this is the internet so take all that you read with a grain of salt, it’s not all the truth.\r
The times I visited her mom with her I soon came to the understanding that everyday is different and every resident living there is different and it is constantly changing. That being said you will find good days and bad days with both the residents and caregiver staff.\r
Most of the residents have various levels of Dementia, are older, frail and often have other afflictions like Parkinson’s I agree the food stains on clothing after a meal is common and the floor has a great selection. I kept thinking my dog would have a great time cleaning the carpet.\r
Speaking of the carpet it has seen better days but I understand that is soon to change as well as fresh paint in the hallways. The place is well kept and smells fresh the times I have visited unlike some of the other care facilities both in this state and in Nevada. Trust me I’ve seen worse. It’s nice to see the management putting money back into the community and doing the upgrades to keep the place looking fresh.\r
The caregivers do a great job with all of there many duties. THAT has to be the most unglamorous, under rated jobs. Mike Rowe, check this one out. I was told that they take specialized computer courses during work time to enrich their caregiver skills. Wow. The management have used the phrase “ Experts in senior living” because of the enhanced skills that the caregivers acquire. I certainly hope that they are receiving a good living wage with good benefits for both them and their families. Remember that the caregivers are treating your parent like their parent.\r
I must also give credit to all the young staff that are really caring. The younger generation that work there, most are bettering themselves , going to higher levels of education and improving their lives but at the same enriching the lives of the residents. It seems, to them, that it is not “ just a job “\r
The residents are busy all day with the activities that are available. Michael the activity Director is quite a hoot. He gives it a lot of energy, day in and day out. His staff are equally good in their camaraderie with the residents at Highgate.\r
To sum it up , I think Highgate is above average, perhaps a 4 out of 5. You know there is always room for improvement, but from what I saw on my visits, the staff at Highgate are working on it.\r
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Pros: its all good, meals activities, cleanliness and moral
Cons: it has it's up and down days, don't we all?
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