I travel for a living and needless to say, this was one of the worst experiences that I have ever had. I was part of a large family group with approximately 21 of us using Cocoa Beach Shuttle. We booked Cocoa Beach Shuttle to pick us up from the airport, take us to our hotel the day before the cruise, pick us up and take us to the cruise ship the next morning, and finally pick us up on return and take us back to the airport. We were asked to pay to entire bill upfront which in itself I thought was a little odd. Everything went fine until we returned from the cruise. We disembarked, went to our assigned station for pickup and noone is there to greet us. We make several calls to Cocoa Beach and they ensure us that someone is on the way. 2 hours later we are still waiting and worrying about making our flights. To make matters worse, we see several Cocoa Beach shuttle vans passing by EMPTY!! But even thats not the worst part. When one van finally comes, he takes 2 caucasian couples ahead of us and tells us to wait for the next shuttle. What audacity! All of us are on the list to be picked up but he makes a decision to take only the white folks? Granted he could not have gotten all of us in that one van but we had spoken to the other couples there and they were willing to let us go ahead since we had earlier flights. At least some of us could have made our flights! Another 30 minutes goes by and another Cocoa Beach shuttle shows up. He pulls into the parking space. We start to gather our luggage to board. He promptly backs up and takes off!! We are fuming at this point because there is no way that we will make our flights. We immediately get on the phone and call the office. They assure us that someone is coming. 30 minutes later, the same van shows up. This time he gets out and starts looking for some mysterious ""Thompson"" couple. He still refuses to let us board. This goes on and on for another 15-20 minutes when he realizes that this phantom couple he is so interested in picking up isnt there and that we were not going to let him drive off again without taking us. At this point, we begin to load our luggage. Yes, thats correct, we had to load our own luggage as he stood by and watched. We finally make it to the airport 30 minutes before our flight. Half of our crew were able to make their flight because there was a mechanical delay on one of the flights. The other half had to rebook on later flights. Needless to say I will NEVER use this service again and I do not usually use the race card but it sure is funny how we were treated compared to the ""others"". In this day and age, it just makes one wonder how much progress we have really made. To the driver; Mike, thanks for keeping things real and reminding all of us that there are still narrow minded idiots in this world!
Pros: Inexpensive
Cons: No Customer Service skills!!!!
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