The Best Service
Monday, July 27, 2009
Pasadena Volkswagen:
A few months ago I purchased a 2009 California Jetta and I absolutely love my car. It looks great, it drives great and I could not be any happier! After a couple months when the weather started getting hot, I noticed that the front middle vents were not blowing air like I thought they should. I decided to take it to the dealership to have it checked and was completely blown away with the great service I received. I was greeted immediately when I walked through the door and spoke with Norman Harrold. After explaining that my vents were not working properly he immediately checked my car and wrote up a repair order and he also offered to have a courtesy check done on my car as well. I was a little worried how long it would take because I had my car there in the evening and it was July 3rd and I did not want to be without my car on a holiday weekend. Norman informed me that it would be finished that evening and offered to have it delivered to my house since I live locally. I couldn't believe it! I actually thought he was joking. About two hours later I received a call that my car was finished and they were outside in my driveway, parking it at my house. My vents were fixed and blowing correctly and my car was even washed and vacuumed. It looked just as beautiful as the day I bought it. I was very satisfied with my service and there is no other dealership I would ever take my car to.
Sincerely,
Melanie W
A very satisfied customer!