I see all these negative reviews on the sales department, so I thought I share my experience with their service department: Single word - AVOID AT ALL COST!
They are such rip-offs: A couple of months ago I wanted to replace my Honda Accord engine air filter and do a tire rotation and the service advisor, Roger, told me they charged some $90 for engine filter and around $35 for tire rotation. Needless to say, I thanked him and walked away. I bought a genuine filter for $20 and changed it myself in 60 seconds. West Coast Tire Center also took care of the tire rotation for free.
After a couple of month, I bought a new Honda Pilot and on my drive home, noticed the car was pulling to right. The next day on my way to the dealership to check the alignment under warranty, I also noticed low air pressure on both tires on right. I met Roger again, and he told me that just to check the tires and adjust the pressure they would charge me $32! I was outraged to see he was charging me that for just checking tires, on a brand new car I owned less than 1 day! Obviously I walked away again, and took my car to another Honda dealership nearby and they took care of everything for free.
Sorry to say this, but I am very disappointed by this Roger guy. I have two Hondas and I am not going back to Airport Marina ever again. I kept telling him very nicely that I thought he was overcharging me all the time, and I told him I wanted to be a regular costumer if he gave me a better deal, but apparently he didn't care. If that's the attitude, then I won't care either and I'll take my business elsewhere where they happily accept it without ripping me off.
People like this do not deserve to stay in business. Do yourself a favor and stay clear of them!
Cons: Outrageous service charges
more