They installed a new Goodman unit and new ducts. They did not seal the ducts and the registers properly. So we were cooling the attic. When the outside unit stopped working (2 years later) they did not respond to phone calls for 4 days. Another contractor fixed it: it was a dead capacitor in the outside unit; a simple fix (the unit is under 10 year warranty). However, he got suspicious when looking at the inside unit in our closet, we went up to the attic and we found the unsealed vents and a gaping hole above the closet.
The unit also appears to be oversized.
I learned my lesson:
1. Ask to see the manual J calculation, do not believe otherwise that they did it.
2. Check the work, run the unit, and inspect for leeks. Do not pay until sealed properly.
Pros: came out on a short notice the first time
Cons: lacking work quality
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