Lots of extras, pretty good service
Monday, July 20, 2009
This place has a hip, trendy atmosphere. There is a DJ, loud music, and a barista that makes great lattes. The magazines are all high-fashion (think famous designers, catwalk shows), with no US Weekly or Cosmo in sight. It's fun but not especially cozy.
However, I care more about quality of service. I saw Tonya for a partial foil and cut. She did a good job on the color, but my hair turned out more yellow than the ashy blonde I usually get. But that's my fault for not telling her. I guess I thought she knew because my hair was a light ashy blonde when I walked in. It still looks very good though.She said I'd need to come in again for a toner rinse to get that light color again.
The cut was nothing special. It probably only took her 10 minutes. I just asked for a trim and a little more shape. But really, even I can't see a difference. It was a little disappointing, but I guess it was just a "trim." I'd give Tonya a 3.5 overall.
The price was about what I usually pay. The total came to $165, plus I added a $30 tip. Pricey but expected.
My only issue with Tonya was that she was pretty pushy. She was really pressing me to buy the Hair Mask and shampoo/conditioner. She started lecturing me after I admitted to using the Neutrogena intensive hair mask. Anyway, I got suckered into buying the hair mask and don't think it's as good as my usual Neutrogena stuff.
Tonya was also pushy about getting me to come in every 6 weeks for color as opposed to my usual 3 months. I thought this was weird because even she said nobody would notice my natually blonde roots growing out. Nobody even knows I get highlights because my hair is so light naturally.
I suspect that anyone that gives this place 5 stars is swayed by the atmosphere and is probably not very discerning about the quality of service. I think 4 stars is generous.
Pros: Very good lattes, silky robes, cool music, trendy people
Cons: Pretentious greeters