My girlfriend and I went into the Austin location of CTHD looking to purchase her first bike. We found a 95 Honda Shadow. Got a good deal on it. Ran into a slight issue- she did not have a motorcycle license yet and I did not have a valid Texas motorcycle license. The guys at CTHD agreed to deliver the bike to my house and I live in Manor. I said that was awesome, but I was about to be going on vacation the next day. They agreed to keep the bike there and deliver it when I got back. The bike sat for about a month before my girlfriend was able to ride it. Once she did- we noticed that the speedometer didn't work. Then on the way home from a ride, the key fell out. We called CTHD the next day- and they agreed to come pick up the bike and fix all of it for free. I bought a used bike, had it for at least a month- they had no reason to help, especially for no cost. But they came out to my house in Manor, loaded my bike into a trailer and fixed it for free. I was pleasantly surprised.
A few months latter I got a mostly junk Yamaha from a person privately. I did not want to keep it since it had so many issues (including having no brakes). I took it up to CTHD. They looked it over and offered me over what it was worth on it. Then they stayed an hour past close so I could run home and get proof of employment to finish the paper work for a new used bike. I ended up riding out of there on an 01 Yamaha V-Star that I got an awesome deal for. The next day, the bike wouldn't start. I called up CTHD and they sent a mechanic out to my house with a new battery and replaced it in my driveway for no cost.
I've had nothing but awesome experiences with the Austin local of CTHD and recommend people there all the time.
Pros: best bike shop I've ever been to
Cons: the Austin location is only used bikes
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