I do not think this facility is good for your dog, if he or she is not very used to a strange environment. I thought the whole purpose of the boarding service it to provide ""care"" to a dog who is out of his or her home. Some care and effort might be necessary. However, apprantly this facility did not provide such necessary care at all.
They did not bother to know the name of our dog. Even though I brought the favorite toys of our dog, they never played them with our dog during their so called play time. And there is a 5mm injury above our dog's eyebrow. Worst of all, our baby lost more than 5 lbs in a week under their ""care"". When I picked him up, nobody cared to tell us what the hack happened during the past week. Funny how they addressed our boy by ""her"". I really wonder whether they even bother to walk him at all, as they promised with their so called ""playtime"".
Anyhow, DO NOT send your dog to them if he or she is nervous about a new environment, which most pets do. They just do not care enough to make the efforts to comfort your pet. Shame on them.
Cons: Careless ""care""
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