I bought a brand new house where Bamboo Hardwoods installed the bamboo floor. I contact them in September for some warranty work (exposed nails, glue, a few cracked boards). Even now in April, they still did not come back with a response, so I gave up. Very hard to communicate with via e-mail and took a lot to get a replies to my e-mails (I guess because of warranty questions..). I cc the owner who did not even bother to reply or check if the issue was resolved. I stopped by their Seattle locations a few times and the employees were not helpful at all. I like the bamboo floor but I would not recommend Bamboo hardwoods to anyone.
Pros: Green home products, great selection
Cons: warranty issues, incompetant installers
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