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Poor Customer Service, Over rated - Review by citysearch c | Shula's Steak House

Shula's Steak House

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Poor Customer Service, Over rated 4/21/2009

I took my friend there for his birthday. When we order the appetizer, they didn't not explain in detail like they suppose to. When the appetizer came out and my friend took a few bites and realized it was wrapped in bacon. My friend is Muslim and he DOES NOT eat pork. When the manager came out, instead of appoligizing for the mistake, he blamed us for not knowing. He said, ""How could you not know it was wrapped in bacon."" The BBQ shrimp was covered with lots and lots of BBQ sauce and with the dim lighting, you can't tell it was wrapped in bacon. The manager said he was going to give us free dessert but we were so full, we didnt want dessert. We told the waitress that we didn't want dessert and if she could talk to the manager to do something else, all they did was take off our drink order. The waitress was very rude as well. When she gave the presentation of the steaks, she did not make any eye contacts, she just starred at the ceiling or looking away like she doesnt even care. We are NEVER going back there again!! Pros: Nice environment Cons: Poor and Rude services more
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