My Samsung 40"" purchased from Amazon just less than 2 yrs ago began to power on and off, sometimes with a picture, sometimes with vertical stripes on the screen with no picture. I had an extended warranty on the set and went through NEW Customer Services who held the warranty. They directed me to Falcones. From the time I was contacted by Falcones to the time the set was fixed was less than 2 wks. They diagnosed the problem over the phone from my description as being the power board, ordered the part, and then came to my home. Communication was excellent. The morning of the service call, they called with an ETA of 9-9:30a and arrived at 9:25a. The engineer was very knowledgeable. He replaced the power board which was indeed the problem. Reattached everything. Verified that all the peripherals were working. And out the door at 10:05a. Very thorough. I highly recommend this small, family-owned company.
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