The most important features of good customer service are honesty and integrity. I did not experience these with Jim's TV Service Center. In fact, quite the opposite occurred. They told me they had the part ""in stock"" for my TV and it would be ""returned in 2 to 3 days."" They not only took my $5000 Sony 60"" TV they also took my personal IPhone. I immediately noticed my phone was missing and called the company to see if the repairman inadvertently picked it up. I was told he would not have taken it. Hmmm, maybe it grew legs and walked out the door along with him. I called to check on my TV after a week and was told that they were still talking to Sony about what was needed for repair. What happened to ""the part is in stock and we can fix it and get it back in 2 to 3 days""? I asked that they return my TV immediately (I got it back a few days later). So now I am out $400 -- a service call AND the replacement of my IPhone and I still need to have my TV repaired. Frankly, I am relieved I got my TV back. Again, I cannot recommend a company that lacks the fundamental trait necessary to build trust. This review has one star only because a rating is required. Otherwise, I would have given it none.
Cons: Terrible Customer Service
more