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response to customer critque from management - Review by citysearch c | River Oaks Firestone

River Oaks Firestone

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response to customer critque from management 3/11/2009

From the management of River Oaks Tire and Auto. In response to the below critique of our establishment we would like to clarify that the customer misunderstood the extent of the repairs to his vehicle The diagnosis pertained to a total of 3 repairs for two different issues. The estimate of $300.00 included replacement of the oxygen sensor for the 1st issue which was for the check engine light, it also included replacement of the pcv hose assembly, which was for the 2nd issue involving a rough idle and intermittent stalling. In addition to these repairs we recommended a fuel induction service to help the rough idle. All these repairs constituted the $300 estimate, not just the pcv hose part for ""$20.00"" part and labor as the customer stated. The ownership has been the same since 1991, we take pride in our work, we are a neighboorhood auto repair facility and been serving hundreds of satisfied customers for close to 2 decades. more
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