Slow, horrible, indifferent service; too bad because the food is decent
Sunday, February 15, 2009
After TWO prior bad service experiences, we decided to give this place a third and, as it turned out, final chance. The food is overall good, and we had out-of-town visitors who were craving Vietnamese food.
It took forever to get a waiter to come over and take our order. Most of our party ordered Pho's, and when they finally came, we had to ask twice for the veggie sides that are supposed to come along with the soup. My chicken plate was inexplicably delayed and, when asked a few times, the waiter kept promising me that it was coming. When I finally gave him a deadline, the food magically appeared. In the meantime, my wife had found a thick hair in her pho.
After all this, we asked to see the manager. After a while the waiter came back and told us that the manager did not want to talk to us, excusing him for his bad English. But judging from other recent reviews here, I now realize that this manager has no business running a mainstream restaurant. The waiter did take the both plates off the tab, but by then it was too late to salvage the horrible experience. We're usually very understanding of snafus at restaurants, but this place takes it to an art form.
Pros: Food
Cons: Service, indifferent management, parking