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“Terrible customer service”

AnnaInChicago, Tuesday, February 17, 2009

This review is for: white CHICAGO

On the positive side, the place looks chic. (If you like IKEA style) That's about all the positiveness I can share. First, getting an appointment was extremely hard. They don't answer the phone very often. I arrived for my appointment with two friends. The first thing they made us all do was wash our hands. Rather than asking us to wash our hands, it sounded like an army order. OK, that should prevent stains on dresses. I do not know why the dress I ended up liking most still had plenty of stains on it. Next we were taken to the back of the store to pick the dresses we liked. Kyra, my assistant, left my friends & I alone in the room full of dresses and did not help us pick anything. OK, off to the fitting room. Kyra asked me a couple of questions about my engagement and clearly was not at all interested in hearing the answers. After a couple of dresses that I liked I asked Kyra if she can recommend me any other dresses to try on, now that she should have had an idea of what I like. The answer was a clear no. Can't recommend. I asked her about alterations for a specific dress, she had no idea what the specific changes I asked about would have cost. Typical alterations are at $500, that's all she offered. Towards the end of that hour we had with her my friends went to the back room to try to find some more dresses for me (since Kyra could not assist in this). At this point Kyra told me my time is up and I could maybe try on one more dress and that's it. Overall, my experience at white chicago made me feel stressed and unhappy rather than excited about my wedding. Maybe other assistants there are different, but I would strongly advice you to avoid Kyra if you can. Some of their dresses looked good, but having a borderline rude assistant "helping" you takes the beauty out of any dress. Cons: Rude customer service

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