I'm an average homeowner that has had carpets cleaned plenty of times before, and the only reason for choosing this company was due to a coupon advertisement that stated very quick drying times. Worst mistake of my life. Take my advice and stick to regular carpet companies that use a real steam unit and vacuum. First of all, I was quoted different pricing over the phone and in person. I was also told that furniture areas will be deducted out of total sq. footage to determine final price, but the cleaner said it was a policy to charge for the whole sq. footage of the room. A regular carpet cleaning is 1/10th the price of the Chemdry system and seems to clean the carpet just the same as Chemdry.
Basically, the Chemdry system involves an employee spraying some "patented" cleaner all over the carpet, then he goes over it with an orbital buffing unit with a mop head. He finally finishes with brooming the carpet and removing loose carpet fibers. When I say brooming, I literally mean a standard broom with a wide head. I honestly don't see this system thoroughly cleaning a carpet. All this takes less than 10 minutes per room. I think they spent more time getting the equipment from the vehicle then actually cleaning my carpets.
Anyway, back to the main point. I chose this service since I needed it to be completely dry within the same day. Well, it took over 1 1/2 days to dry completely and it still didn't look clean. So, I called the company to ask for a refund since the carpet cleaning didn't clean my carpets or dry in the advertised time. After arguing for awhile, I even suggested they keep $50 for their time (1 hour of actual cleaning), fuel, and troubles. They wouldn't agree to that. They kept suggesting I allow them to clean my carpets again, and I told them that was out of the question. What type of reputable company will not accept a return for valid reasons. So, basically I paid over $200 to clean two rooms that weren't really cleaned.
Pros: On time - probaby because they don't have much business
Cons: Expensive, no guarantees with cleaning or dry-times
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