After some pretty bad experiences at another unnamed Aveda salon in Palo Alto, I decided to try Atelier. The salon is located in Santana Row, and from the moment I walked in, the staff was extremely inviting. The lady who worked the front desk was obviously well-trained; she offered me a cup of tea, gave me a tour and made sure to tell my stylist, Julie, that I had arrived. My hair was a mess from my previous Palo Alto Nightmare, and I had requested a senior stylist, and Julie did not disappoint. She was completely professional during her analysis of my hair, and she never once talked negatively about the horrid color I had in my hair--she just said she had a ""different approach that would get me my desired results."" She gave me tons of foils, and the conversation was just what I needed. When she was done with the foiling, the assistant gave me the best hand massage, and when she shampooed me, the scalp massage was divine. Julie fixed my haircut too, and she even taught me how to style my hair at home while she was blow-drying it -- no one has ever done that before. When I was paying, the makeup artist, Elizabeth (my daughter's name) gave me a consultation and great makeup application while telling me which products I should use. The manager introduced himself when I was leaving and asked about my experience and even gave me discount cards for my friends/family. This place really has a great staff that makes you feel like royalty. I will definitely be back & recommend it to everyone I know who needs a hair artist. Thanks Julie & Atelier for going above & beyond to make me look amazing!
Pros: Experts, Friendly, Relaxing & Clean
Cons: Parking . . . But it is Santana Row
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