I went to this shop hoping for a great experience. Laurie helped me with trying on dresses. By the way Laurie was extremely nice and pleasant to work with. After I had tried on several dresses, Patti came into the fitting area. She talked down to my bridesmaid and me. My bridesmaid asked about alterations and we were told they could do anything. She bragged on names; such as The Moncrief family and how they purchased dresses from them. This was all done to belittle us. I found this funny because I went to TCU, I am getting married at TCU, my fiance?s grandmother was friends with that family and I purchased my invitations that were a design based off of their 50 anniversary invitations. Then she asked me how much I planned on spending on a dress. She was told that it depended on the dress which of course it does. I don?t believe she should have asked this question. They were supposed to call me about one of the dresses and let me know if the dress could be altered. I waited two weeks and never received a call back. I called today and they said they could not alter the dress and were sorry for not returning my call. I will not be purchasing a dress from this store and will instead be purchasing a dress at Ocones in Fort Worth. I had perfect services and the owner was very nice and even when she did not know the answer, she found the answer and got back in touch with me promptly. It appears other brides have had the same problems with Patti. I would recommend she go to Customer Service 101 and an etiquette class. I am sure the Moncrief?s would not appreciate their name being used in this fashion.
Pros: They had the dress I wanted to try on.
Cons: Rude
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