I never write reviews but I had to in this case because Pranna really did not fulfill their promises -
I had booked with a Pranna designated rep a table for 10 with the understand of a $300 minimum. When my party arrived, they told us it would not be available till 11 so we left only to come back to a huge line. The bouncer did not let us in ahead though we had reservations. We did not get in till midnight. At this point our waitress was nowhere to be found. She came about 2 times in 4 hours and then one last time to give a bill. She came so infrequently and was nowhere to be found so we had to buy drinks from the bar. This of course did not count towards our minimum which the waitress gave me an attitude when she finally did come (40 minutes later) and forced us to get bottle service. So my party of 15 ended up spending way too much money because we had to buy from since the waitress came in intervals of 30-40 minutes and then was forced to get a bottle. This really put a damper on to what was supposed to be a great night. I contacted the management which only offered a free champagne bottle if we came back again (about $20 in-house to bring a party so they would spend more money again). I was very disappointed in not getting the table when I was told I would by their representative, the extremely poor service and the little compensation by the service. The music was good but several places in the city have as good of music or better with a higher level of standards in service. I expect very little when I go out to a lounge but Pranna failed to meet it. I do hope they improve their service and do not commit to times they cannot follow
Pros: good music
Cons: poor service, rude staff, extremely crowded
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