I have been a customer for 10+ years and have typically have had good experiences. Several years ago, after a visit to the wash, I found that the control knob for our power mirrors had been broken off. I called and spoke with the manager who told me ""you have no way of knowing that we did that."" He was in fact correct, although I had a strong sense that they had broken the knob.
I continued taking our vehicles on a regular basis until about 2 months ago when I took our new car to be cleaned. When I was called to get back in the vehicle, I noticed that a piece of leather on the door had been torn. I immediately called the manager over to review the damage and once again I was told ""you have no way of knowing if we did that damage."" This time I had no doubts. After a tense discussion, I was given the owners number. I phoned her the next week and explained my situation, asking that they pay for this small repair. She indicated that she would need to discuss this with the car wash manager and she would be back in touch. Its been over a month and I have not received a call, nor have i been back to the car wash.
I will not be going back and I suggest that you do not as well.
Pros: Location
Cons: Lack of integrity and customer service
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