My daughter went for an eye exam here and had to get glasses. After waiting a week and a half they came in, my husband took her to pick them up. It was an hour and a half before they were to close and the staff was visible through the windows but the door was locked and they refused to come to the door. When I called to find out the problem all I got was a voice mail and no return phone call. They did not waste anytime filing for reimbursement from our insurance or taking our copay money. Now we are stuck with no way to get her glasses and no way to get a replacement from someone else. VERY BAD CUSTOMER SERVICE - I was trying to use the local place instead of the franchise, guess I won't do that again.
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