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Poor customer service
Sunday, October 18, 2009
I went there on a rainy evening and was kindly told by the host that he would take care of my umbrella for me. I usually always keep my umbrella with me everywhere I go but this time I thought it would be safe there. Big mistake ! After a long and costly dinner ($290 for 2) I asked the host to give my umbrella back and I was told that there was no umbrella left for me. After discussion with the manager present there at that time we agreed that I would give them the receipt and they would pay me back through their insurance. This was back in July.
Today, 3 months after that night, after having sent the receipt to them, after at least 10 phone calls, 2 visits in person and one letter to the owner sent by certified mail with return receipt requested, still nothing.
Therefore I think it is fair to say that those people have no respect for their clients, whatever the amount of money they spend in the restaurant.
Total cost of the night for me : $290 (diner) + $275 (Burberry umbrella)
The food was not amazing.
Cons: The host steals expensive umbrellas
140 Charles St
New York, New York 10014
(212) 505-0005
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