BEST IN AUSTIN
Sunday, October 11, 2009
I have been going to McSpadden's for about 3 years and have never had a problem. They are honest, friendly and willing to take the time to explain how things work. If they aren't too busy, they will even take you back in the shop and show you the details of what they fixed.
Most importantly, on several occasions, they have had the chance to overcharge me and didn't. Once, my Honda CRV broke down driving to town and I took it to Howdy Honda to get fixed. Honda told me that the head gasket was blown and gave me a repair estimate in the thousands. They also pushed real hard for me to trade in the car for almost nothing and buy a new one. I was skeptical, so I took it to McSpaddens and they showed me that all that happened was that a nail on the road flew into my radiator and caused me to over heat. They replaced the radiator and the problem was fixed.
I've had a few similar situations where other shops gave me pricey repair estimates and McSpaddens showed me that the other shops were not really fixing the real problem. They are very knowledgeable and seem very honest.
FYI: The parts they use are from the dealer, so they may not be the cheapest, but they do it right so you don't have to have it done again
Pros: Very Personable
Cons: none really