We too received horrible service at the Diamond Cellar on Sawmill Road. My boyfriend and I were grocery shopping on a Saturday and decided to stop by to look at engagement rings. We found the engagement ring section and stood there for over 10 minutes waiting for someone to help us. Not only did we not get assistance, not one single employee even acknowledged that we were standing there! One employee went as far to go over and talk to a customer who was already being helped by another associate. I feel that the major reason we were ignored is because we look young and were wearing street clothes rather than business attire. Needless to say we left and took our business elsewhere and have discouraged many of our friends and family from shopping there as well.
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