I was looking to buy a new washer and dryer to replace my old one. I spoke to them about a particular model that a friend recommended. They had it in stock and said they could have it delivered and installed by the end of the week, but they first recommended that they do a $65 "survey" where they come to the house and take the measurements, etc to be sure it will fit. I agreed to this and it turned out the machines didn't fit in the space, so they recommended another model. I was researching this modeI over the next week or so. In the meantime, I received my cc bill and they had charged it almost $2,000 - for the original machine I was looking at, plus delivery, installation, removal of old machines, and parts. I was outraged! How can they charge me when I didn't even place the order!??? The machines didn't even fit!! That was the whole purpose of the survey - to make sure they would fit BEFORE I ordered them!! I gave them my cc number for the $65 survey ONLY. I called the manager who didn't even apologize - he sounded as if I was bothering him and now this is just more work he has to do. I think this is a highly unethical business practice and will not ever use them again. I wanted to give my business to a local mom-and-pop store, but forget it. I would've been better off going to Sears or Home Depot in the first place. I eventually placed the order with Sears, and everything went smoothly. Plus, they were several hundred dollars cheaper than Gringer for both machines!
Pros: Good customer service (while they're taking your money)
Cons: Underhanded business tactic-order not placed, but cc charged
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