Fantastic buying experience!
Friday, January 16, 2009
I had a wonderful experience purchasing my new Fit from Burien Honda. They were upfront about pricing, with no hidden costs or gimmicks. They were super nice and accomodating and I felt no pressure at all. When I went to pick up my car and do the paperwork, I was in and out of there in under and hour.
First of all, Ed Oliver in the internet sales department responded to my quote request within 5 minutes (I kid you not). He provided me with what they call a "TRUE price quote," which means no hidden/extra costs/fees or unwanted add-ons. At first, I thought, yeah sure...that's what they all say. But in this case, it really is! Ed's responses were always polite, straightforward and lightning-quick (I love speedy and tech-savvy customer service!). Speaking of tech-savvy, I was also impressed by the "live chat" feature they have on the Burien Honda homepage.
- Second of all, the price he quoted was below TMV...now for a popular car like the Fit with very slim negotiating room, that's a great deal!
- Finally, we agreed on a deal with the specific options I wanted. He was totally accommodating and very courteous and timely about everything. Just fantastic service.
4. Burien Honda detailed the car (wax & clean), added wheel locks, and filled gas tank for free before I picked it up. Ed walked through the features and functions of the car with me. He even showed me how to check all the fluid levels and basic maintenance tips. I really appreciated his thoroughness and willingness to answer any questions that I had, and addressed all my needs.
5. The F&I part also went super fast and super smoothly for me. I felt no pressure at all to buy any extras that I didn't want. He was courteous and answered any questions I had.
- Because I have a hectic work schedule, Ed promised that he would have me in and out in less than an hour. He kept his promise. They were thorough yet efficient at the same time.
Good luck with your own purchase!
Pros: best deal (upfront pricing!); fast & efficient, but thorough; no pressure, laid-back, friendly
Cons: smaller in-stock inventory (not a con for me b/c I factory ordered), 11 miles from downtown