Okay, I'll be honest here. This is the first time I've posted a review for a restaurant EVER. But my dinner experience tonight (just came back from the restaurant) was SO bad that I feel obligated to warn others out there.
First off, the service was terrible. The server did not provide enough menus (those of who came late had to share with those who came earlier), had us pass down our drinks (ours was a table of 8) and pour our own water. She never came by to ask if the food was OK or if we needed anything. She only came by to ask if we needed any beers even before we were done. And even before we asked for the check, she brought the checks out for all the couples in the table. And then we knew why the service was so bad: Because the gratuity was a set amount because we were in a group. So she didn't really care about our needs, just as long as we kept ordering more so that her tip total would increase.
Second (and worse) was that we found a short (1cm) curly hair in our Potted Chicken Pie, which we spotted only at the end of the meal (at first we thought it was a cracked portion of the plate, but by golly, that thing moved!). So, we mentioned it to our server, who only apologized. We paid for it (no offer of a refund, and we didn't want to press the issue to ruin the night with the group), but before we left the restaurant, I went to the counter and asked for the manager. When I reiterated that finding a curly piece of hair (nose/mustache hair?!) should not happen at a place like this, he said that he would "look into it". Even worse, there was no apology.
Long story short, good ambience, so-so food (the Buffalo Chicken Sandwich was horrendous, while the Potted Chicken Pie was good until we saw the curly hair), and bad bad BAD service.
First and last visit to this place.
p.s. I know others may see/experience things differently here, but I'm just being honest about me and my fiancee's experience tonight.
Pros: Ambience
Cons: Terrible service, NOSE HAIR IN FOOD!!
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