I have been a patron of Lu Lu's at a minimum of 10 visits. Generally I stop in for a quick bubble tea, which is always very good. However, not once have I encountered a friendly employee. In fact on two separate occasions, I arrived at 9:30PM just to grab some bubble tea, received stares when I eyed the drink menu, and after whispers were exchanged between a few employees I was told that they were closed! Unfortunately for them, I knew that they closed at 10PM and was very annoyed. Bubble tea literally takes five minutes or less to prepare!
Lastly, once I stood waiting to be seated for quite some time when the restaurant was nearly empty (as a waitress myself, I understand that things happen, but this was unacceptable). I haven't ever written a review of any business, yet after this final bad experience I felt that I must share my frustration! I absolutely love the bubble tea, but the employees are literally keeping me away from the restaurant now.
Pros: Bubble tea, some entree items
Cons: Service and staff
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