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Huge disappointment! - Review by citysearch c | Sushi Room

Sushi Room

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Huge disappointment! 1/4/2009

I've been to many other sushi omakase places, and had a good initial first impression of Sushi Masu when I went on a weekday night. It wasn't busy. We had great service and food. Everyone ordered omakase, and they even made a special ""cooked"" omakase for me that included delicious pieces of cooked fish (since I'm pregnant). However, on my second time going there, I had the omakase again. After everyone else completed their regular omakase dishes, the server finally realized that Masu has forgotten my order. Also, the server (who remembered me) had PROMISED that I would not simply get cooked rolls; but when I finally received my order (when everyone else was done eating), all I received were 3 cooked rolls! The ""omakase"" consisted of 2 eel rolls and one shrimp tempura roll for $25! Masu's excuse afterwards was ""it's busy tonite"". All he had to do was explain that before hand that I wouldn't be able to get pieces of sushi, and I would have chosen something else. Anyone can order rolls off the menu; I didn't need to pay the special omakase price for simple rolls that weren't even that great. Neither Masu nor the server apologized for their lack of communication. All I can say is that we're never going back there. There are plenty of other great omakase places like Sasabune and Katsu-ya that will provide better service for better sushi. There are also cheaper places that sell great sushi rolls. This place cannot accomodate people easily on weekends or if there are any special needs. Don't go there to just be disappointed! Pros: better on a weekday Cons: don't go on a weekend more
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