Never have I experienced such horrible customer service at a restaurant before! We went to Trudy's for lunch last week to try the buffet. When our waiter came to take our order he informed us the buffet was open until 2:30. It was around 1:40 so we though we would try it. When we got to the buffet we noticed that most of the containers were empty but we just figured the kitchen was a little behind and it would be restocked. As we were walking around the buffet the lights went off over the food, which seemed a bit odd. Then a lady came out of the kitchen and started rolling up the rug around the buffet. I asked her if the buffet was open until 2:30 and she said no, the buffet was open to the customers until 1:45, then it's for the employees only until 2:30. I told her the waiter said it was open until 2:30 and she caught an attitude and very rudely said that we can finish what is left if we want to pay for the buffet. When I told her no thank you, we'll order from the menu she told us we had to give her our plates of food. I was so humiliated! First of all, who is going to pay for a buffet that is practically empty? Second of all, I don't know what her position in that restaurant is but they should strongly consider restricting her from any customer contact, as her customer service is horrible. When we told the waiter he kind of snickered and said he could probably guess who the employee was. Seriously? This is a TexMex restaurant in Austin, which has tons of TexMex places and this is how they treat their customers? No apologies, no manager, no nothing. Then, to top it off, I called to talk to the GM ( an employee told me his name is Eric Beeler ) 6 days ago, left a message for him and STILL have not heard back! Clearly this place simply does not care about their customers. I will never step foot in this establishment again. I think Trudy's would benefit from some outside training in customer satisfaction, starting with the GM.
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