We went for a long weekend and we had a wonderful time! The renovations turned the hotel into a luxury experience and they also opened a completely new spa. They accommodated early check-in and when we arrived earlier than expected, they stored our luggage. We both went to the spa, and our treatments were enjoyable; however, there was poor communication between the spa reservationist and the technicians. I booked a hot stone massage, but they didn't tell the masseuse, so she didn't heat the stones. When I asked her, she immediately offered to heat them, but that would have taken a while so I just had a deep tissue massage instead. My fiance's massage was supposed to be Sports Therapy and he said it was more like Swedish (i.e. lighter than he preferred). Given that they didn't tell my masseuse what I had booked, we think they probably didn't tell his masseuse either. The mani-pedi was good, not great; some of the painting looked a bit ragged around the edges for the mani. The facilities are elegant, but I wish they had more of a selection of magazines, & they could stand to turn the A/C off & the music down. The spa in general seemed like it needed a little polish, but it was newly opened when we went, so I think they're still working out the kinks. We visited the restaurant for breakfast twice and thoroughly enjoyed it both times. The food was very good and the service was great. We didn't eat dinner there, but we ordered room service (perfectly cooked steak with smashed potatoes and tasty mushroom risotto). Only con for the restaurant/bar: late night, it turned into a rowdy bar (not sure if it was locals or the wedding party staying in the hotel), so when we returned from the show, we couldn't have the quiet nightcap we had planned. Also, we accidentally left our video camera in the room (totally my fault--oops) after we left and they were kind enough to send it to us!! Overall, it was a wonderful experience! I look forward to returning!
Pros: service, staff, restaurant
Cons: spa needs some polish
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