Very Bad Management - Bordering on being the worst! Very bad Service!
Wednesday, September 10, 2008
After arriving at Habana's restaurant in Costa Mesa me and a friend ordered some drinks. I paid for my drink with my credit card. I never got my credit card back from the bartender. After a couple of hours we were leaving and I noticed I didn't have my card. I asked and the bartender said she had given it back to me. Immediately I canceled my card. The restaurant tried to blame me and my friend for the mishap and made it seem like we were trying to eat and run. We paid with another card and left. Three days later I found that there were charges from Habana?s restaurant on my account. I went to my bank and got all the info required to show fraud. I went to the manager, Jeff, and informed him of what had happened. After waiting about 30 min for him, he came back and said he cannot do anything to help. He didn?t take responsibility for the mishap and he didn?t even apologize. Instead he escorted me out of the restaurant like I was a criminal. I will never go back to this restaurant and I will be forwarding this to the general manager of the restaurant.
Pros: The drinks are weak and the food is no good
Cons: The service is horrible and the management is the worst i have ever seen