My daughter purchased a hamster but it was too big for the old cage since the first one died after 2 weeks. After reporting with the long hair tiny manager (first thing I can't believe he is a manger), he agreed let us have a credit by come back another day when they have a Dwarf Hamsters. He didn't give us any credit receipt and kept saying I got your name with the credit on the system and you are fine. First thing I thought it will be fine as he said since the price just $8.00. They got our name and will call us when the dwarf hamster in store. They haven't call ever. I don't mind to check offen weekly. It took mostly 2 months finally we saw the dwarf hamster, we are going to take it and my daughter was so happy since this one was look a like the last one. I told the cashier my name...they can't find it. They called the manager, same guy manager, he can't find it ??!!. He said our name were on the system was just want a hamster and didn't say a credit!! I feel angry for the staffs like this since I lost all my time to check for a hamster that my daughter love. I don''t came here to make a story just $8.00 dollars. I can do the charity and do donations for blind poor people, but I don't like these people take rid of me like this. They should have a better system or better staff people or hand a credit receipt than say "" ...you're fine and your name with the credit is on the system...we remember you...it's ok...""\r
I don't like this store forever since I realize how bad customer service and how low service they are.\r
TN\r
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