I've been going to Annie's since I was a kid. My father took us calling it the best burger in town. My wife and I moved into the neighborhood close to Annie's a little over a year ago and we have been averaging 3-4 visits per month. Lately the service has gotten so bad that I can't overlook it anymore. I've taken several friends trying to turn them onto it, taking pride that Annie's is my greasy spoon-hole in the wall burger joint. The same girl is working the register every time I go. It's not bad enough that she hardly speaks english and always has uncovered hickeys, but she is just down right rude. They make terrific lemonade and I get it every time. My drink of choice is an Arnold Palmer (1/2 lemonade and tea). They refuse to make it. The first time I ordered it she told me she would have to charge me for tea and lemonade, making it a near $5 drink. I was w/ some friends and was pretty embarrased, so I agreed. The next few times I tried to order, the lady said she couldn't make my drink. I was always there taking friends for their 1st visit so I never made a big deal about it. I there last Saturday and sure enough the same girl was working the register. I ordered my Arnold Palmer and she said ""no"". I asked why not and she acted like she didn't understand english. I told her that this didn't make any sense that she wouldn't make the drink I ordered. She then said that the owner said not to make it. I asked to speak to the owner and was informed that she wasn't there. I again told her how to make it and asked one more time and she said ""well sorry, I can't make it"". I know I'm making all this stink over a lousy drink, but that's it would have taken to keep my business. Due to mediocre food, very dirty restaurant, and terrible customer service I now have to find a new burger joint and I reccomend other people do the same. Hello Bellaire Broiler Burger, you just got a new customer...
Pros: had the potential to be a cool family burger joint I could take my kids to...
Cons: Very dirty and just plain good ol fashion TERRIBLE SERVICE!!!
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