Our 19-year-old AC system completely kicked the bucket (compressor died) on a Sunday afternoon in early June. We had had Strand Bros out the night before to clear the lines when we noticed water in the garage, so we called them again. We also picked 2 more companies out of the Yellow Pages, including A-plus, and left messages. Strand did make it out that evening, which is when we got the bad news. The soonest they could get a sales rep out would have been Monday after 3 PM, and they could not tell us how soon after that we'd get a new system. We made a date with them anyway, and left messages with the other 2 companies to cancel. Meanwhile, the house was rapidly becoming an oven. By 9 PM we were debating whether to pack up ourselves and our three dogs and head for the hills (MIL's house in Pflugerville), when A-plus called (even though we'd cancelled) just to doublecheck that everything was under control. The owner told us he could be at our home by 7:30 the next morning and, if a new system was needed, we could likely get it the next day. He showed up at 7:30 on the dot on Monday morning, checked everything out, verified the system was DOA, and discussed our options. We elected to buy a Lennox system with the weatherization pkg, since we already knew we had almost no insulation left in the attic of our 45-year-old home. Naturally it wasn't cheap, but the price was less (by several thousand dollars) than what Strand quoted us for a similar system. The technicians, Gilbert and Esteban, arrived 1 1/2 hours later and were absolutely great, very friendly and professional. They had the system up and running by 2 PM. So all in all, we went less than 24 hours without AC. With the new system & new insulation, our house stays wonderfully cool w/ the thermostat set at 79-80?, and it kicks on a lot less often than before, even in the past month of 100? days. We would recommend this company to everyone! As a plus, Debbie and the office staff are super friendly & helpful.
Pros: Returned call even after we cancelled the date--which got us a system much sooner
Cons: None
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