After 8 yrs of loyal patronage and the move from Kingside to the i-10 location, the disappointing service and poor food quaility and Allen the manager lack of honesty we will drive a bit farther for Star Pizza. We had a birthday party Aug1, slow food service and some of the group food was served 20 minutes after the rest of group. Aug 2 we ordered a 20 inch Z special with extra sauce for pickup. My wife picked up and though it looked ok, when we got it hm found virtually no sauce, thin crust [like a tortilla] and holes though the crust with limited chese and ingrediants we could not eat the pizza and did feed to our dog it was so bad.. I called immediately when the pizza arrived and spoke to Allen the manager and he told us they would credit us with another pizza.. Aug 3 ordered another Z special, my wife drove to pickup and was told that only a partial credit for pizza would be given, She called me and I spoke to Allen who agreed that he did say he would credit me for another Z special but he laughed and said " I didnt say how much of a credit". My wife waited 15 minutes for a resolve and Allen told me they have plenty of customers and to take our buisness else where. Which we did and had a great Star Pizza for dinner. Allen you are a liar and dishonest, it is good to hear that a resturant has so much buisness they dont have to provide a quailty product or service and that customers grow on trees, Over the years with all of kids and parties we spent a lot of money with them, Allen you have no honor or intergity and are a lair>We gave you our buisness over the years and overlooked some mistakes on our orders>>as for the owners of Collinas dont bank on putting out a substand product or providing poor service. hiring only HS students for service without training isnt a good biz model>>YOU FORGOT YOUR CORE BUISNESS MODEL SERVING A GOOD PRODUCT AND GIVING GOOD SERVICE, verbal symantics doesnt cut it>
Pros: Can bring own wine and resonable corking fee
Cons: Poor service and food quailty, management has no customer service orientation
more