Good food, terrible service
Sunday, July 20, 2008
My husband and I have been here many times but after a terrible experience this weekend, we will not be going back. Sigh...where to begin. Things started to go downhill when the waiter spilled our bottle of wine all over our table (and my husband's white shirt) and didn't return to clean it up. By that point, we had been waiting for some of our appetizers for almost 45 minutes. When my husband tried to discreetly complain to the manager about the wine and the wait, the manager came to our table and lectured us and our guests about "how restaurants work". Rather than apologizing and offering to provide us with a new bottle of wine (or even to pay for drycleaning), the manager was very defensive and argumentative tone with us and told us were were making things "complicated". When we asked the Sommelier to assist us with choosing a second bottle of wine, she made several recomendations, the first 5 of which turned out to be unavailable. We were open to suggestions from the Sommelier but every bottle she suggested that they actually had in stock was significantly over tour price range, which we informed her was around $100.00. When we explained were were not interested in spending $250 for a second bottle of wine, she basically told us that she gave up and she had nothing to suggest. It was completely condescending and we were embarrased in front of our guests. Truly, their attitude ruined the evening.