Less than Standard
Thursday, July 03, 2008
I've been a member of this organization for fourteen years and I'm almost ashamed to admit it. I like the fact that there are so many clubs and no matter where I am I can pretty much work out. But that's where the accolates stop. This company seems to pride itself on mediocrity, and it's been that way ever since I've joined. It's business strategy seems to be to attract younger people who don't notice or care about customer service and who are tantalized by the "pick up" energy that prevails at every single one of these clubs I've ever been to. The unkempt and actually dirty bathrooms and shower areas are now legendary with this company, and that includes the often filthy and unattended spas and saunas. Gross! But you gotta hand it to the owners, they have figured out how to keep their niche busness without invesing in what would seem to be at least relative standards of quality, and the way to do that is to cater to young people who don't seem to care or know the difference. To some degree it's our fault that this organization remains successful given its sub par service and poor facilities. Shame on us!
Pros: inexpensive and available
Cons: uninformed staff, poorly maintained equipment, unclean facilities