My order with Coast Overhead Door (in Huntington Beach, CA) was INCOMPLETE during INSTALLATION DAY (no pre-warning) and no follow-up was ever attempted to rectify the incompletion.\r
\r
BEWARE, this ""mom & pop"" type of operation. When I first made them aware of the mistake in the order, the ""pop"" (Pat) questioned my integrity - he implied that it was MY fault (yes me, the customer) who SUPPOSEDLY ""misunderstood"" the order -> I had to pull out the original invoice (Thank God I kept everything in writing) to PROVE that it was THEIR mistake! Pat told me that the missing parts would take another 2-3 weeks to come in! (after already waiting 2-3 weeks to get my job installed). After 3-weeks, they NEVER called me back, even when I initially sent them back hardcopy reminder (with their installer) - AND AN EMAIL -> yet they had already charged my credit card for the portion they did do. (I did think the installer they sent out was very good though) <--- if it weren't for him, I'd be even MORE upset. \r
\r
So the job had to be completed by a DIFFERENT company since I didn't feel it should MY JOB to follow-up with the UN-progress. I wouldn't be so upset if it were indeed ""MY"" mistake, but Coast Overhead Door, (referred to me online by Clopaydoor dotcom) - needs a lot of work on their customer service skills - as well as customer satisfaction ethics.\r
\r
At first Anthony (their Sales Rep, son) seemed very attentive and seemed to have taken the intial order very well. But then there were a series of phone-tag and non-returned calls from PAT due to Pat's ""medical schedule"". Yes, I paid for the job -- just for what they DID complete, but I wouldn't ever recommend them as a company with good service. I was always told that ""you get what you pay for"" so I thought that their charging me median or above the standard rate, that I would get quality customer care. NOT! Go with a well-rated company first, like Mesa Garage Doors - you'll be much happier. Or simply avoid working with PAT.
Pros: They're just a DEALER not the manufacturer of the quality Clopay product
Cons: Speaking with an arrogant salesperson/customer service rep like PAT.
more